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With over 15 years of hands-on experience in the lettings industry, Gemma brings a wealth of knowledge, dedication, and leadership to her role as Lettings Manager. Having started her career at just 18 years old, she has built an in-depth understanding of every aspect of the lettings process.
Since joining Patricia Shepherd Lettings in 2014, Gemma has worked across every department within the business. This comprehensive experience gives her a unique, well-rounded perspective and allows her to confidently support landlords, tenants, and her team through every stage of the lettings journey.
As a qualified MARLA (Member of the Association of Residential Letting Agents), Gemma demonstrates a strong commitment to professional standards, compliance, and ongoing industry development. Her expertise spans valuations, property marketing, negotiations, legislation, property management, and client relations — ensuring a seamless and compliant service at all times.
Passionate about delivering exceptional customer service, Gemma prides herself on building lasting relationships based on trust, transparency, and results. As Lettings Manager, she leads by example, combining her extensive industry knowledge with a proactive and solutions-focused approach.